WELCOME TO OUR HELP CENTRE
PLACING AN ORDER:
1. Choosing the correct product
Some items come in different colours, sizes or other variables. Please ensure you select the correct one before checking out.
2. What methods of payment do you accept?
We securely accept payment via PayPal as well as all major credit cards.
3. What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
4. How do I cancel my order?
Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Reach out to us here and we can process this for you.
1. Where does The Sarong Dress ship to?
We provide worldwide shipping.
2. Can I ship products to an address that is different to my billing address?
Yes, definitely. During the checkout process you are able to enter any shipping address and specify a different billing address.
3. How much is shipping?
It is $10 per order and FREE for orders over $100.
4. When will I receive my order?
We source our products from several vendors within the US, Europe and Asia. This allows us to offer quality products at wholesale prices. We require approximately 3 working days to fulfill your order before dispatching it. As we ship from multiple warehouses, the ETA is different for each destination country. You can expect to receive your shipment between 5-14 days for the US and 10 - 30 days, for the rest of the world.
If more than 30 days have passed please contact us at here to review the status of your order.
RETURNS & REFUNDS:
1. What is your return policy?
We make returns easy!
Just let us know within 5 days of receiving your package and we will respond with instructions on how to send the item back to us within 30 days.
The item will be unused and in the same condition it was received in, with all the tags still attached.
Should you decide to exchange for a store credit, we will be happy to cover the cost of the return shipping.
Please email us here.
2. What is your refund policy?
Once your return is received we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a refund will automatically be applied to your credit card or original method of payment